Halo’s Edge – Terms of Service & Privacy Policy
Last Updated: September 3, 2025
1. Terms of Service
1.1 Acceptance of Terms
Welcome to Halo’s Edge. These Terms of Service (“Terms”) govern your use of our website (www.halosedge.com), online platforms, and the purchase of our products (“Products”). By accessing our website, placing an order, or otherwise engaging with our services (collectively, the “Services”), you agree to these Terms. If you do not agree, you must discontinue use immediately.
1.2 Eligibility & Age Requirements
You must be at least 21 years old to purchase or use our Products. By using our Services, you confirm you meet this age requirement and that purchasing and possessing kratom is legal in your state, county, or city. We do not ship Products to jurisdictions where kratom is restricted or banned. Orders placed from such locations will be cancelled.
1.3 Health & Product Disclaimers
Our Products contain kratom. These Products are not reviewed by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a licensed healthcare professional before using any kratom product, especially if you are pregnant, nursing, or taking medications. You are solely responsible for determining whether Halo’s Edge Products are appropriate for you.
1.4 Orders & Payment
- Prices are listed in U.S. dollars and may change at any time without prior notice.
- Orders are processed only after valid payment is received.
- Payment is accepted through approved third-party processors; we do not directly process credit card information.
- We reserve the right to cancel any order for suspected fraud, violation of these Terms, or unlawful activity.
1.5 Shipping & Delivery
- We ship only within the United States to locations where kratom is lawful.
- Shipping times are estimates and not guaranteed.
- Risk of loss or damage passes to you when we deliver the order to the shipping carrier.
- No card transactions are allowed for international shipping.
- We respect federal, state, and city laws.
- Our shipping restrictions are detailed below in the footer, and they are automatically updated by WAAVE compliance.
1.6 Returns & Refunds
Due to the consumable nature of our Products, all sales are final. If your order arrives damaged, defective, or incorrect, you must notify support@halosedge.com within 7 days of delivery for assistance.
1.7 Intellectual Property Rights
All names, logos, packaging designs, website content, and other materials provided by Halo’s Edge are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our materials without prior written consent.
1.8 User Conduct
You agree not to:
- Violate any applicable law;
- Provide false or misleading information;
- Interfere with or disrupt our Services or servers;
Attempt to resell our Products without authorization.
1.9 Limitation of Liability
To the fullest extent permitted by law, Halo’s Edge shall not be held liable for damages, injuries, or losses arising from your use or misuse of our Services or Products.
1.10 Indemnification
You agree to indemnify and hold harmless Halo’s Edge, its affiliates, employees, and partners against any claims, damages, or expenses resulting from your use of our Services or Products.
1.11 Governing Law & Venue
These Terms are governed by the laws of the State of Florida. Any legal disputes must be brought in the courts of Orange County, Florida.
1.12 Revisions to Terms
We may update or revise these Terms at any time. Updates will be posted to our website, and continued use of the Services constitutes acceptance of the revised Terms.
1.13 Contact Information
Halo’s Edge, LLC
931 S Semoran Blvd, Suite 204C
Winter Park, FL 32792
United States
support@halosedge.com
2. Privacy Policy
2.1 Purpose of this Policy
This Privacy Policy explains how Halo’s Edge, LLC (“Halo’s Edge,” “we,” or “us”) collects, uses, shares, and safeguards your personal information when you interact with our website, make a purchase, or otherwise engage with our Services.
By using our Services, you consent to the data practices described here.
2.2 Information We Collect
We collect two types of information:
- Personal Information: Identifiable details you provide, such as your name, shipping address, billing information, email, phone number, and payment details.
- Non-Personal Information: Technical or aggregated data that does not directly identify you, such as browser type, IP address, device identifiers, and usage patterns.
We collect information through:
- Direct input – when you place orders, subscribe to newsletters, or contact us.
- Automatic means – cookies, log files, analytics tools, and device information.
- Third parties – such as payment processors, shipping providers, or social media platforms.
2.3 Use of Information
We use your information to:
- Process and ship your orders;
- Respond to customer service requests;
- Communicate updates, promotions, or transactional details (with consent where required);
- Improve our Services and marketing;
- Protect against fraud and comply with legal obligations.
2.4 Sharing of Information
We do not sell your personal information. We may share it with:
- Service providers who perform functions like payment processing, shipping, or web hosting; - Advertising and analytics partners to personalize marketing (with opt-out options available);
- Law enforcement or regulators when required by law;
- Corporate successors in case of a merger, acquisition, or restructuring.
2.5 Cookies & Tracking
We and third parties may use cookies, pixels, and related technologies to:
- Maintain site functionality;
- Analyze traffic and usage trends;
- Deliver tailored advertisements.
You can disable cookies in your browser, though some features may not function correctly.
2.6 Data Retention
We retain your information only as long as necessary, unless a longer period is required by law. For example:
- Order history and transaction records: retained for up to 7 years for tax and compliance purposes. - Marketing information: retained until you opt out.
2.7 Data Security
We employ administrative, technical, and physical safeguards to protect your data. While we work to secure your information, no system is completely secure.
2.8 Your Privacy Rights
Depending on your state or country of residence, you may have rights under laws such as the CCPA (California), VCDPA (Virginia), Colorado and Connecticut privacy acts, and GDPR (European Union). These rights may include:
- Accessing the personal information we hold about you;
- Requesting correction or deletion of your data;
- Opting out of targeted advertising or sale of data;
- Receiving a portable copy of your information.
To exercise these rights, email support@halosedge.com. We may require verification of your identity before fulfilling requests.
2.9 Age Limitations
Our Services are for adults 21 and older. We do not knowingly collect information from anyone under 18. If we become aware that we have collected such data, it will be deleted promptly.
2.10 International Data Transfers
If you access our Services from outside the U.S., you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.
2.11 Policy Updates
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Your continued use of our Services indicates acceptance of changes.
2.12 Contact Information
Halo’s Edge, LLC
931 S Semoran Blvd, Suite 204C
Winter Park, FL 32792
United States
support@halosedge.com
